Most Reliable Custom Patches Manufacturer near you!
Most Reliable Custom Patches Manufacturer near you!
At UK Patch Makers, we believe privacy should be explained in plain English and not hidden behind generic legal wording.
This Privacy Policy explains what personal information we may collect when you visit or use our website, request a quotation, submit artwork, place an order, communicate with us or otherwise interact with UK Patch Makers.
It explains why we use personal information, the legal bases we rely on, when information may be shared with other organisations, how long information may be kept, how we protect it and the rights available to you under applicable UK data-protection law.
This policy applies to information collected through:
the UK Patch Makers website;
quotation and enquiry forms;
email communications;
telephone conversations;
orders and customer service communications;
artwork and design submissions; and
other direct communications between you and UK Patch Makers.
For data-protection purposes, the controller of your personal information is:
David Smith
Trading as UK Patch Makers
22 St, Broomhall
Sheffield
S1 4JQ
United Kingdom
Business contact: David Smith
Email: info@ukpatchmakers.co.uk
Telephone: +44 7862607027
Please make sure the legal entity shown above exactly matches the business’s current legal status and, where applicable, its Companies House record before this policy is published.
UK Patch Makers is the trading name used for the custom patch products and services provided through this website.
We design our privacy practices around the UK data-protection and consumer-information framework applicable to our business.
Depending on the nature of the processing involved, this may include the:
UK General Data Protection Regulation;
Data Protection Act 2018, as amended;
Data (Use and Access) Act 2025 and amendments brought into force under it;
Privacy and Electronic Communications Regulations;
applicable UK consumer-protection legislation;
applicable distance-selling and online-selling requirements; and
other laws or regulatory requirements that apply to our activities.
Where relevant, information about UK data-protection rights and regulatory oversight is available through the Information Commission’s public-facing ICO service.
Where our business is required to maintain a data-protection fee registration, the relevant registration information may also be publicly available through the regulator’s register.
Nothing in this section should be interpreted as claiming certification, approval or endorsement by a regulator or government body unless we expressly state the specific registration or certification and it can be independently verified.
The information we collect depends on how you interact with UK Patch Makers.
This may include:
your name;
email address;
telephone number;
billing address;
delivery address;
company, organisation, club, team or group name;
quotation details;
order details;
patch type and product requirements;
quantity and dimensions;
backing requirements;
thread, colour and design requirements;
artwork, logos, photographs or other design files;
information contained in messages or enquiries;
delivery and fulfilment information;
payment-related information necessary to process a transaction;
information relating to customer-service communications;
information you voluntarily provide through our forms or other communication channels; and
technical information generated when you use our website, such as IP address, browser information, device information and information relating to website usage where applicable.
We aim to collect information that is relevant to the particular purpose for which it is being requested.
Custom patch orders often require customers to provide artwork, logos, photographs, graphics or other design material.
We may use these materials to:
understand your requirements;
prepare or review a proposed design;
communicate with you about the order;
prepare a quotation;
arrange production;
manufacture or fulfil your order; and
resolve questions relating to the supplied design.
You are responsible for ensuring that you have the necessary rights or permission to provide artwork, logos, photographs or other material to us.
We do not use customer artwork for unrelated purposes.
Where artwork must be shared with a production, fulfilment, manufacturing or service provider in order to complete your order, we limit the information shared to what is reasonably necessary for that purpose.
We may process personal information to:
respond to enquiries;
prepare quotations;
discuss your requirements;
review artwork;
process and manage orders;
arrange production and fulfilment;
arrange delivery;
process payments;
communicate about an existing order;
provide customer support;
maintain appropriate business and transaction records;
respond to complaints or disputes;
maintain the security and integrity of our website and systems;
detect and prevent fraud, misuse or other security threats;
improve our website and services;
comply with legal or regulatory obligations; and
send marketing communications where permitted by law and where the required permission or other lawful basis exists.
We do not sell or rent customer personal information to data brokers or advertisers.
Where UK data-protection law applies, we process personal information on an appropriate lawful basis.
Depending on the circumstances, this may include:
We may process information where this is necessary to provide goods or services you have requested, process an order or take steps at your request before entering into a contract.
We may process information where necessary for legitimate business purposes, such as responding to enquiries, managing customer relationships, maintaining business records, protecting our systems, improving our services or preventing misuse, provided those interests are not overridden by your rights.
Where consent is required, such as for particular marketing activities or certain non-essential cookies, we will ask for consent in the manner required by law.
You may withdraw consent at any time where processing is based on consent.
We may process personal information where necessary to comply with a legal or regulatory obligation.
The lawful basis used will depend on the specific processing activity and circumstances.
You can browse most parts of our website without directly providing personal information.
However, some information is necessary when you:
request a quotation;
submit an artwork file;
place an order;
request delivery;
contact us about an existing order;
request customer support; or
use another service that requires information to be provided.
Where particular information is necessary to fulfil your request, we will explain this where reasonably appropriate.
We may share relevant personal information with trusted organisations where doing so is necessary to operate our business or fulfil your request.
Depending on the services we use, these may include:
payment service providers;
banks or payment processors;
delivery and courier companies;
production or fulfilment partners;
manufacturing partners;
website hosting providers;
website security providers;
email and communication providers;
analytics providers;
professional advisers;
IT and technical service providers;
fraud-prevention or security providers; and
government, regulatory, law-enforcement or other authorised bodies where disclosure is required or permitted by law.
We aim to share only the information reasonably necessary for the relevant purpose.
Where another organisation processes personal data on our behalf, we take appropriate contractual and organisational steps required by applicable data-protection law.
Where payment is processed through a third-party payment provider, payment-card information may be collected or processed directly by that provider rather than being stored by UK Patch Makers.
The specific information processed depends on the payment method and provider used for the transaction.
Customers should refer to the relevant payment provider’s own privacy information for details of its processing activities.
We will not claim payment-security certification or compliance status that does not apply to our actual payment arrangements.
Some technology, hosting, communication, analytics or payment providers may process personal information outside the United Kingdom.
Where a restricted transfer of personal information occurs, we will use the appropriate legal mechanism and safeguards required by applicable UK data-protection law.
Depending on the provider and destination, this may involve an adequacy decision, appropriate contractual safeguards or another lawful transfer mechanism.
The safeguards applicable to a particular provider may be described in that provider’s own privacy documentation.
Our website may use cookies and similar technologies to:
operate essential website functions;
remember preferences;
understand website usage;
improve site performance;
maintain security; and
where permitted, measure marketing activity.
Not all cookies serve the same purpose.
Where applicable, non-essential cookies or similar technologies will be controlled through the cookie choices made available on our website.
Consent will be obtained where required by applicable law.
Our separate Cookie Policy provides further information about the specific technologies used on the website.
We may send information about UK Patch Makers products, services or offers where permitted by applicable law.
Where consent is required, we will obtain the appropriate consent before sending marketing communications.
In certain circumstances, UK law permits marketing to existing customers about similar products or services where the applicable requirements for the relevant exception are satisfied.
Every applicable marketing communication will provide an appropriate method for opting out.
You can also contact us to withdraw consent or stop receiving marketing communications.
We do not treat the simple publication of an email address on the internet as proof that an individual has consented to receive unsolicited marketing.
We do not retain personal information indefinitely.
The retention period depends on:
why the information was collected;
whether an enquiry became an order;
whether we need the information to provide customer support;
whether a dispute or complaint remains unresolved;
business and financial record-keeping requirements;
legal or regulatory requirements; and
our legitimate need to establish, exercise or defend legal claims.
Different categories of information may therefore be retained for different periods.
Where a statutory retention requirement applies, we retain the relevant information for the period required by law.
When personal information is no longer required, we take reasonable steps to delete it securely or otherwise dispose of it appropriately.
We use reasonable technical and organisational measures intended to protect personal information against:
unauthorised access;
accidental loss;
misuse;
alteration;
unlawful disclosure; and
other inappropriate processing.
These measures may include access controls, account protection, secure connections, appropriate service-provider controls and administrative procedures.
No internet transmission, website or electronic storage system can be guaranteed to be completely secure.
Where a personal-data incident occurs that creates obligations under applicable law, we will take the steps required by law.
Depending on the circumstances and applicable law, you may have the right to:
request access to personal information we hold about you;
ask us to correct inaccurate or incomplete information;
ask us to delete personal information in certain circumstances;
ask us to restrict certain processing;
object to certain processing;
request portability of certain personal information where applicable;
withdraw consent where processing is based on consent; and
make a complaint about the way we handle your personal information.
These rights are subject to legal conditions and exemptions.
To exercise a right, contact us using:
Email: info@ukpatchmakers.co.uk
Telephone: +44 7862607027
We may need to verify your identity before providing information or acting on a request.
We encourage anyone who has a concern about how we process personal information to contact us first so that we have an opportunity to investigate the issue.
We will facilitate the submission of data-protection complaints and handle them in accordance with applicable UK data-protection requirements.
Where applicable statutory complaint procedures apply, we will acknowledge a data-protection complaint within the required period and respond appropriately.
You may also have the right to complain to the UK’s data-protection regulator, the Information Commission, through its public-facing ICO service.
Information about data-protection complaints and rights is available through the regulator and GOV.UK.
We believe customers should be able to verify who they are dealing with.
For that reason, UK Patch Makers aims to maintain consistent business information across its website and legitimate third-party business profiles.
Where applicable, this may include consistency between:
our legal business identity;
trading name;
business address;
telephone number;
email address;
website domain;
public company information;
relevant regulatory registrations;
genuine business-directory profiles; and
genuine customer-review profiles.
These references are intended to help customers identify and contact the correct business.
A listing on a third-party directory does not, by itself, represent government approval, regulatory certification or endorsement of UK Patch Makers.
We will not describe a commercial directory, review platform or membership organisation as a government authority unless it actually is one.
Where UK Patch Makers publishes customer reviews or review-related information, we aim to present genuine customer experiences accurately.
We do not knowingly create fake customer reviews, impersonate customers, or present an incentivised review as independent feedback.
Where a review has been incentivised and disclosure is required, the relevant fact will be made clear.
We also aim to handle customer feedback in a way that does not create a misleading impression of overall customer experience.
Our website and services are intended for general customers and businesses.
We do not knowingly seek unnecessary personal information from children.
If you believe a child has provided personal information to us without appropriate authorisation, please contact us so that we can investigate and take appropriate action.
Our website may contain links to websites or services operated by other organisations.
This Privacy Policy applies to UK Patch Makers and does not automatically apply to third-party websites.
We recommend reviewing the privacy and security information of any external service before providing personal information to it.
We may update this Privacy Policy when:
our services change;
our technology changes;
the way we process personal information changes;
legal or regulatory requirements change; or
improvements are made to our transparency practices.
When we make a material change, we will update the effective or revision date shown on this page and provide additional notice where required.
The latest version published on this page will apply from its stated effective date.
For privacy questions, data-protection requests or concerns about how we handle personal information:
UK Patch Makers
22 St, Broomhall
Sheffield
S1 4JQ
United Kingdom
Email: info@ukpatchmakers.co.uk
Telephone: +44 7862607027
Website: https://ukpatchmakers.co.uk/
Data protection contact: David Smith
For formal correspondence, please use the contact details above.
Before publishing this policy, confirm the exact legal entity responsible for UK Patch Makers and, where applicable, its company number, registered office and current data-protection registration status.
No regulator, government department, directory, review platform or certification should be described on this page as endorsing or approving UK Patch Makers unless that relationship genuinely exists and can be independently verified.